At RamSoft Hub, customer satisfaction is our top priority. We strive to deliver high-quality digital products and services. However, due to the nature of digital goods and customized services, our refund policy is outlined as follows:
No Refunds: All digital product sales are final. Once a product is purchased and delivered/downloaded, we do not offer refunds or exchanges.
Defective or Corrupt Files: If a digital file is defective or corrupt upon download, we will provide a working replacement file at no extra cost.
Partial Refunds (Before Work Starts): If you cancel a custom project before work begins, you may be eligible for a partial refund (subject to admin and consultation fees).
No Refunds (After Work Starts): Once project work has commenced or milestones have been delivered, no refunds will be issued.
Modifications & Support: We offer revision support as per the agreed scope. If you're not satisfied, we'll work with you to improve the output within reasonable limits.
Cancel Anytime: You may cancel your subscription at any time, but no refund will be issued for the current billing cycle.
Auto-Renewals: You are responsible for managing your subscription and renewals. We do not offer refunds for forgetting to cancel.
To be eligible for a refund (where applicable):
You must submit a written request within 3 days of purchase.
You must clearly explain the reason for dissatisfaction or technical error.
Refunds will not be granted based on change of mind or misunderstanding of the product/service.
Please contact us with your order number, payment proof, and reason for the refund request. We’ll respond within 2–5 business days.